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Seller Guidelines
Frequently Asked Questions
Buyer FAQ
Can I share the usernames and passwords with my friends?
No. That would violate the trust between the seller and all other subscribers of the account.
What if I have an issue with the account I subscribed to?
Raise the issue in the account’s chatroom with the seller. If the seller does not rectify the issue within 24 hours, then you may ask for a refund. Either the seller may issue you a refund, or you could contact us by opening a Ticket. See our Money Back Guarantee below.
How many accounts can I subscribe to?
Unlimited!
Which payment methods do you accept?
Currently we accept all major credit cards. We also accept cryptocurrencies through Coinbase (Coinbase also offers crypto purchases with a Bank Account, PayPal, Debit Card, Google Pay and Apple Pay)
When will I be billed next?
You will be billed on the same day each month, starting from the day you first subscribed. For instance, if you subscribe on May 2, then you will be billed again on June 2, unless you cancel before then.
How does Gowd make money?
We charge the sellers a fee.
Can I cancel anytime?
Yes!
What happens if the seller changes the price after I subscribe?
You will continue to pay the lesser of your original subscription price or the updated price.
I subscribed to a listing by mistake. Can I get a refund?
Gowd Staff is unable to issue refunds to subscriptions made due to mistake or inadvertence; however, you may request the seller for a courtesy refund.
Will I be billed automatically for my subscription?
Gowd will automatically charge your Gowd Wallet funds each month until you cancel your subscription. We do not process credit cards on a recurring basis. Therefore, it is your responsbility to continually replenish your Gowd Wallet.
Seller FAQ
Do I have to participate in the chatroom?
Yes. You are selling a service and are therefore responsible for all account-related issues
What happens if my subscription account is restricted?
If you are unable to resolve any account related issue, then you must refund each affected user for that account’s base period. A base period is the Period Type of the subscription that you are selling (e.g. Daily, Weekly, Monthly).
When will I get paid?
3 days after the conclusion of the base period. For example, if a buyer purchases a monthly subscription on June 5 then you will be paid 3 days after July 4, which would be July 7. There is a $25 minimum cash out requirement.
How often can I change the username of an account?
For security reasons, after your first buyer you will no longer be able to change the username in a listing.
How long will it take to receive my cashout?
Within 1-3 business days of the cashout request.
Can I share more than one account?
Yes!
What type of subscriptions can I share and sell?
You may share and sell any type of subscription, so as long you know the limitations and shareability of the account.
How will I get paid?
You may transfer your earnings to either: A) Your Gowd Wallet, B) Your PayPal account, or C) An Amazon Gift Card (US market only)
Are there any PayPal fees for cashout?
If your PayPal account is based in the United States then there is no fee. However, non-US PayPal accounts will be charged PayPal's internal transaction fee of 5% upto $4.99. See https://www.paypal.com/en/webapps/mpp/paypal-fees
General FAQ
Is this marketplace legal?
Yes, this marketplace is legal, but it is your responsibility to comply with any contractual or other legal obligations you may owe to subscription services.
What is ID Verification?
To make sure our community is safe from any pranksters or scammers, we are providing our users with the option to have their government-issued ID verified. Users that verify their ID earn an “ID Verified” badge. Getting verified on Gowd tells others that you are a trusted member of our community. We also recognize that some sellers might be wary about sharing their personal accounts without knowing the buyer’s real name and country. Therefore, a seller may require as a prerequisite to subscribing to a listing, that either your real name and/or country be shared with the seller and/or all members of the listing. Such listings will require your express permission before being granted access to the listing. Getting verified is easy. To get started, go to My Account > Settings > Verify ID
What is the Wishlist feature?
Wishlist is for users to request an account in the community. Hopefully, when enough people request a particular account, some seller(s) would offer that account in our marketplace.
How does Gowd calculate Total Savings?
We deduct the listing price from the actual cost of the subscription (as provided by the seller), multiplied by the number of months you have been a subscriber of the listing. We then add the savings for each listing and show them as your Total Savings.